They ask their bank, their doctor, their grocery store in plain language and get an answer in seconds. Then they call city hall and get a phone tree. That gap closes this decade, in every city. The only question is who gets there first. Until now the options were six-figure platforms too heavy to adopt, or keyword chatbots that break on the first follow-up. POSTEP is the third thing: real capability, adopted in weeks, at a price a city can sign for.
Every resident question, every channel, any hour, answered from your city's actual ordinances with a dated citation. When something needs a person, it reaches them where they already work, summarized, numbered, and routed. No IT lift. No new logins. Live in four to six weeks.
Core answers the question. Connect walks the work through the building: looping in every department the moment a request lands, carrying context forward so nobody re-explains anything, staging the fees, and flagging the one thing that stalls. Same agent, same rules, scoped to your city.
Government systems are closed and slow to open. POSTEP assumes the opposite. Every feature works by ingesting whatever data the city can provide. Your IT department has almost nothing to do.
When the agent knows, it cites the specific ordinance and the date it was current. When it doesn't, it says so. It never fabricates. The rule is structural, not aspirational, verifiable in one click.
Every interaction, approval, and routing decision becomes a permanent asset the city owns. When a veteran retires, their replacement inherits it. What took a year to learn takes a month.
A thirty-minute call, a demo for whoever needs to see it, or an in-person walkthrough. I'll come to you.